Technical Account Manager Job in Dxfactor Solutions Pvt. Ltd.

Technical Account Manager

Dxfactor Solutions Pvt. Ltd. 4+ weeks ago

Ahmedabad, Gujarat
Not Disclosed
Full-time
Permanent

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Job Summary

Job Type: Full Time

Our Technical Account Managers act as Tier 2 support for some of our strategic clients, working in partnership with our Customer Success Managers and other departments to help support the needs of the customer. TAMs will be interacting with security analysts and/or software developers on the customer side to answer questions about NowSecure Products as well as mobile application security testing and vulnerabilities. TAMs can expect to have regularly scheduled check-ins with the customer. There is a high degree of organization and project management that is required with this role.

Key Responsibilities:

Provide technical support in a fast-paced environment
Familiarize yourself with customer environments, requirements, and milestones in order to help drive value
Perform technical presentations and demos for customers
Explain features and benefits to customers
Stay up-to-date on relevant solutions, products and services
Provide customer feedback to product management on feature enhancement requests, and product bugs to support teams and other relevant teams as needed
Provide updates to customers on requested features, bug fixes and product roadmaps
Understand relevant industry-based policies as they pertain to mobile, OWASP, iOXT, PCI, HIPAA or NIAP
Adapt to complex, changing business environments to deliver valuable solutions to enterprise clients

Key Requirements:

Proven working experience in project management (PMP certification a plus)
Excellent knowledge and experience with a wide variety of IT technologies and security solutions
3-5 years experience and a strong, successful track record in the mobile or security industry with large enterprise customers (Federal experience is a plus)
Basic knowledge and understanding of the CI/CD pipeline and SDLC
Knowledge of or aptitude to learn graphQL
Genuine technical curiosity to learn
Advanced mobile security understanding is a plus
Excellent written and verbal communication, listening, and presentation skills
Ability to work effectively and add value as a team member