Service Delivery Manager Job in Wovvv Technologies
Service Delivery Manager
Wovvv Technologies
4+ weeks ago
- Chennai, Tamil Nadu
- Not Disclosed
- Full-time
- Permanent
Job Summary
Responsibilities & Required Skills:
- Service Delivery Managers own the implementation of software / Product at multiple locations and operations. Our product / software is used by a location (mall, foodcourt, airport, etc. ) to capture automated daily sales data from all outlets present in the location
- Maintaining end-to-end accountability for customer satisfaction and overall delivery excellence
- Periodic reconciliation of data and coordinate with brands to do an analysis of the data.
- Follow up with brands for new integrations
- Drive periodic governance meetings and reporting for integration and project status
- Enforce standard methodologies, processes and tools
- Should have strong leadership skills in order to motivate and lead the team effectively
- Holding the teams to the highest standards, project discipline and accountability
- Need to work well as part of a team and to ensure that junior employees have the knowledge they need to do their jobs well
- Identify and monitor project risks through proactive approach to projects
- Assessing customer feedback and improving procedures accordingly
- Providing timely support and troubleshooting to the Malls/retailers/Project team.
- Initiate, build and sustain productive relationships
- Addressing escalations from teams with Mall Management
- Ensure delivery is consistent as per the agreed SLA
- Review reports prepared by team before sharing them with clients
- Identify and provide inputs on unique (or) recurring project problems.
- Review the track on all updates received and the knowledge base of all tickets and issues.
- Develop, support, facilitate and implement a number of projects of moderate size, diversity and complexity.
- Driving the team in achieving the target related to New ADSR integrations
- Conduct weekly project huddle call with Process Associate/Onsite technical Associate
- Conduct regular 1:1 briefings with the direct reports on an on-going and regular basis
Skill Metrics:
- Significant experience in a customer service role and business management role
- Work experience in a professional services industry, preferred
- Experience managing external vendors, commercial negotiations
- Excellent relationship building and interpersonal skills, including cross-cultural competence
- Strong leadership qualities and a passion for building high performing teams
- Excellent Communication (Oral & Written), Interpersonal, Organizational & Presentation skills
- Team handling experience
Perks and Benefits:
- Deserving compensation
- Team Outing
- Performance Bonus
- Employee reference bonus policy
- An exciting career path with an exponentially growing company
- Fun activities
Experience Required :
Minimum 5 Years
Vacancy :
2 - 4 Hires
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