Manager Customer Experience Job in Junglee Games

As our Manager - Customer Experience, you will develop strategies to provide the best customer experience to our users and achieve the targets. You will train the team in the best customer experience practices and guide them to bring out the best in them. You should have experience in customer experience management and have demonstrable skills in high value customer management and business development. You should have a passion for talking to customers and providing them with the best possible experience.

Requirements

• Handle all high-value customers through repeat touch points.
• Develop a long-term relationship with customers to ensure brand loyalty.
• Provide customer insights to internal stakeholders for further enhancements.
• Provide highly professional customer service to achieve a high level of customer satisfaction and retention.
• Manage the key performance indicators at the highest level.
• Achieve high productivity to maximize the efficiency of high-value customer management.
• Ensure the coverage of the customer base in accordance with the requirements.
• Strengthen and manage the key customer management team.
• Provide training and guidance to the team to ensure the highest level of customer service to high-value customers.

Qualifications

• Minimum 5 years experience in the management of high-value customers.
• Experience working with a bank, NBFC will be an added advantage.
• Good knowledge of the customer base in terms of their game behavior, requirements, etc.
• Awareness of all the policies and procedures used to provide seamless support to customers.
• High integrity is non-negotiable.
• Excellent verbal and written communication skills.
• Good knowledge of Tamil or/and Telugu is a must.

About Junglee Games

Junglee Games is a leader in the skill-gaming space, with over 25 million users. Founded in San Francisco in 2012, and funded by top-tier Silicon Valley VCs, Junglee Games is the fastest-growing skill-gaming company in the world. Some of our notable games are Junglee Rummy, Eatme.io, Junglee Teen Patti, and Howzat.

With teams in 7 countries, Junglee is 350+ people strong and has close to doubled in revenues and headcount every year. With YOY growth of 80-100% and high pro_x0081_tability, Junglee will see close to $600 million in gross transaction volumes in FY19-20 and scale to 50 million users.

Our team has worked on international AAA titles like Transformers, Real Steel, Mech Conquest, and Dueling Blades. Our designers have worked on some of Hollywoods biggest hits, including the movie Avatar.

Junglee is not just a gaming business - it is a blend of data science, innovation, cutting-edge technology and, most importantly, a values-driven culture that is creating the next set of conscious leaders.

Our mission is to build entertainment for millions of people around the world and connect people through high-quality games with customer delight.

Junglee Games is an equal-opportunity employer. The organization celebrates diversity and takes pride in its inclusive environment where all employees are treated equally.