Customer Success Manager, Enterprise (apac) Job in Coursera Inc.

Job Overview: We are looking for a Customer Success Manager to manage Coursera s Business customers across India and APAC. In this important role, you will be part of a huge growth opportunity where Coursera is scaling and supporting our Enterprise customers in upskilling their employees. As part of the Customer Success team, you will manage a portfolio largely composed of business customers. In this cross-functional role, you can expect to work with members within Sales, Marketing, Product, Finance, Learner Operations, and Legal in service of Coursera s growth and long-term success. Responsibilities: Own strategic customer relationships with our scaled enterprise customers Ensure customer success by driving adoption, managing customer relationships, conducting business reviews and sharing best practices Develop programs to increase engagement of customers and drive their key metrics, working closely with our content strategy, product, and pedagogy teams to ensure learner success Serve as primary point of escalation when customer issues arise, troubleshooting, and ensuring quick resolution Provide quantitative/qualitative analysis to inform team decision-making and product roadmap Basic Qualifications: 3 + years of work experience managing customer relationships A track record of high customer retention, renewal, and growth Demonstrated history with driving product adoption within medium educational or enterprise populations based in APAC Background in account management, contract negotiation, customer success Ability to manage 40 plus scaled (