Customer Experience Manager Job in Mindhouse
Customer Experience Manager
Mindhouse
4+ weeks ago
- Gurgaon, Haryana
- Not Disclosed
- Full-time
- Permanent
Job Summary
Responsibilities
- Be the first point of contact for members - identify, understand and resolve customer queries via chat support / email or call if necessary
- Foster cross-functional relationships with internal stakeholders and devise methods for improvement of overall customer experience
- Work on process / workflow design to ensure root cause resolution of frequent customer queries
- Frequently interact with premium Mindhouse members to ensure a high quality user experience and create customer delight
- Record and document all relevant user feedback
- Work in rotational shifts to ensure great 24/7 customer support (8 hour shifts | 6 days working | Weekday off)
- Own customer satisfaction targets and resolving all user queries within specified timelines
Experience
2+ years Prior experience in a B2C-focused industry (ex. e-commerce)
Skills and Competencies
- Excellent communication skills with expert-level fluency in English
- A highly driven self-starter, with very strong ownership of their work
- Mindset to delight customers
- Keen interest in mind-body wellness/fitness
Experience Required :
Minimum 2 Years
Vacancy :
2 - 4 Hires
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