BriefCase
BriefCase

Customer Experience Manager Job in Mindhouse

Customer Experience Manager

Mindhouse 4+ weeks ago
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Job Summary

Responsibilities

  • Be the first point of contact for members - identify, understand and resolve customer queries via chat support / email or call if necessary
  • Foster cross-functional relationships with internal stakeholders and devise methods for improvement of overall customer experience
  • Work on process / workflow design to ensure root cause resolution of frequent customer queries
  • Frequently interact with premium Mindhouse members to ensure a high quality user experience and create customer delight
  • Record and document all relevant user feedback
  • Work in rotational shifts to ensure great 24/7 customer support (8 hour shifts | 6 days working | Weekday off)
  • Own customer satisfaction targets and resolving all user queries within specified timelines

Experience

2+ years Prior experience in a B2C-focused industry (ex. e-commerce)

Skills and Competencies

  • Excellent communication skills with expert-level fluency in English
  • A highly driven self-starter, with very strong ownership of their work
  • Mindset to delight customers
  • Keen interest in mind-body wellness/fitness
Experience Required :

Minimum 2 Years

Vacancy :

2 - 4 Hires

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