Customer Experience Manager Job in Blacktail Mindhouse Pvt Ltd.

Customer Experience Manager

Blacktail Mindhouse Pvt Ltd. 4+ weeks ago

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Job Summary

Responsibilities

Be the first point of contact for members - identify, understand and resolve customer queries via chat support / email or call if necessary
Foster cross-functional relationships with internal stakeholders and devise methods for improvement of overall customer experience
Work on process / workflow design to ensure root cause resolution of frequent customer queries
Frequently interact with premium Shyft members to ensure a high quality user experience and create customer delight
Record and document all relevant user feedback
Work in rotational shifts to ensure great 24/7 customer support (8 hour shifts | 6 days working | Weekday off)
Own customer satisfaction targets and resolving all user queries within specified timelines