Customer Experience Executive Job in Flutter International

Customer Experience Executive

Flutter International 4+ weeks ago

Gurgaon, Haryana
Not Disclosed
Full-time
Permanent

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Job Summary Overview: We are seeking a dedicated Customer Experience Executive to join our dynamic team. In this role, you will be the face of our company, responsible for delivering exceptional service and support to our customers. Your goal will be to enhance customer satisfaction and loyalty by providing timely and effective solutions to inquiries and issues. Key Responsibilities: Serve as the primary point of contact for customer inquiries via phone, email, and chat, ensuring a seamless communication experience. Understand and address customer needs, offering personalized solutions and recommendations. Handle customer complaints and concerns with empathy, professionalism, and a problem-solving approach. Maintain up-to-date knowledge of our products, services, and promotions to provide accurate information to customers. Collaborate with internal teams to resolve complex issues and improve overall customer experience. Gather customer feedback and insights to identify trends and areas for improvement. Create and maintain documentation of customer interactions and issues in our CRM system. Assist in the development of customer service policies and procedures to enhance efficiency and effectiveness. Participate in training and development sessions to continuously improve customer service skills. What You ll Bring: Proven experience in a customer service or customer experience role. Excellent communication skills, both verbal and written, with a friendly and approachable demeanor. Strong problem-solving skills and the ability to handle difficult situations with grace. Ability to work independently and collaboratively in a fast-paced environment. Proficiency in using CRM software and other customer service tools. A passion for helping others and a commitment to delivering outstanding service. Flexibility to work various shifts, including evenings and weekends, if needed. What s In It For You? Competitive salary and benefits package. Opportunities for career growth and professional development. A supportive and collaborative work environment. Employee discounts and perks.

Experience Required :

Fresher

Vacancy :

2 - 4 Hires