Customer Experience Executive- Email/chat Job in Junglee Games

As our Customer Experience Executive, you will play a critical role in helping our users with all their queries and issues via email and chat. You will engage our users and present them with the best customer service experience, which will directly influence the company's success.

Core to our culture, you will work in small, fast-paced teams in a challenging, technology-driven environment. You should always strive to provide our users with the best possible service as we place special emphasis on supporting our users.

Responsibilities

• Resolve customers queries and issues through email/chat communication following the defined process.
• Meet the average response time along with productivity while ensuring you follow all quality parameters.
• Ensure all SLAs are accomplished with 100% customer satisfaction.
• Act as a customer service process gatekeeper.
• Work with the team lead to ensure the best customer service is being delivered and all customer queries/issues are being resolved with clarity and promptness.
• Maintain SOP and MIS, and share the scope of improvement.

Requirements

• 2+ years experience in email or chat process.
• Proficiency in typing with an average typing speed of above 35 words per minute with 100% accuracy.
• Outstanding written and oral communication skills in English.
• Willing to work weekends with comp offs on weekdays.
• Great ability to understand and empathize with the customer's point of view.
• Knowledge of rummy/teen patti and other card games will be an added advantage.

About Junglee Games

Junglee Games is a leader in the skill-gaming space, with over 25 million users. Founded in San Francisco in 2012, and funded by top-tier Silicon Valley VCs, Junglee Games is the fastest-growing skill-gaming company in the world. Some of our notable games are Junglee Rummy, Eatme.io, Junglee Teen Patti, and Howzat.

With teams in 7 countries, Junglee is 250 people strong and has close to doubled in revenues and headcount every year. With YOY growth of 80-100% and high pro _x0081_tability, Junglee will see close to $600 million in gross transaction volumes in FY19-20 and scale to 50 million users.

Our team has worked on international AAA titles like Transformers, Real Steel, Mech Conquest, and Dueling Blades. Our designers have worked on some of Hollywood s biggest hits, including the movie Avatar.

Junglee is not just a gaming business - it is a blend of data science, innovation, cutting-edge technology and, most importantly, a values-driven culture that is creating the next set of conscious leaders.

Our mission is to build entertainment for millions of people around the world and connect people through high-quality games with customer delight.

Junglee Games is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.