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BriefCase

Support Engineer Job in Cargill

Support Engineer

Cargill 7 days ago
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Job Summary Position: Support Engineer Location: Bengaluru, India Category: Information Technology Job Type: Full-time, Salaried About the Role: As a Support Engineer at Cargill, you will provide expert technical support to Salesforce customers, troubleshooting issues, resolving complex problems, and explaining product features. You will ensure smooth platform operations, handle software installations and updates, and manage DevOps activities and quality assurance. This role requires a strong understanding of Salesforce applications, excellent communication skills, and a problem-solving mindset to ensure customer satisfaction and operational efficiency. Key Responsibilities: Technical Troubleshooting: Diagnose and resolve technical issues across various Salesforce modules, including Sales Cloud and Service Cloud. Analysis & Support: Analyze system logs, error messages, and data discrepancies to identify root causes and provide timely solutions to customers via phone, email, and online platforms. Clear Communication: Simplify complex technical concepts and explain them in an understandable manner to users with varying technical expertise. High-Priority Issue Resolution: Handle critical customer issues (P1, P2) and ensure timely updates to stakeholders. Customer Relationship Management: Build and maintain strong relationships with customers by understanding their needs and ensuring a positive experience. Case Management: Manage customer expectations and effectively communicate progress on support cases, escalating complex issues when necessary. Other Duties: Perform additional tasks as assigned, in line with team objectives and customer needs. Qualifications: Minimum Qualifications: Experience working with Salesforce (Sales Cloud, Service Cloud, Marketing Cloud); Salesforce certifications are a plus. Proficiency in Salesforce coding languages (Apex, Visualforce, Lightning) and configuration. Knowledge of ITSM processes such as Incident, Service Request, Change, and Problem management. Experience in stakeholder management and communication. Preferred Qualifications: 4-5 years of IT experience, with expertise in Salesforce platform support. Key Behaviors: Ability to independently solve technical issues related to Salesforce. Strong communication skills, with the ability to deliver clear and tailored information to diverse audiences.
Qualification :
4-5 years of IT experience, with expertise in Salesforce platform support.
Experience Required :

Minimum 4 Years

Vacancy :

2 - 4 Hires

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