Senior Support Engineer Job in Hcl Technologies Ltd
Senior Support Engineer
Hcl Technologies Ltd
4+ weeks ago
- Bengaluru, Bangalore Urban, Karnataka
- Not Disclosed
- Full-time
Job Summary
Job Description
Senior support engineer
Job Summary
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Location: Bangalore
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Project role: Senior support engineer
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Skills: CI/CD_Bamboo
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No. of positions: 1
Job description:
To execute continuous improvement activities, work on root cause analysis, and provide technical assistance to resolve customer issues.
- To act as a point of escalation for complex and high-priority customer issues, ensuring timely resolution.
- To create the root cause analysis for critical issues and put in place necessary preventive measures to reduce future defects.
- To collaborate closely with product management, development, and QA teams to provide feedback on product improvements, influence product design, and ensure alignment with customer needs.
- To provide technical assistance to the team members in resolving customer issues.
- To drive continuous improvement initiatives for support processes, workflows and Identify opportunities for innovation, automation, and efficiency enhancements.
Experience Required :
Fresher
Vacancy :
2 - 4 Hires
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