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BriefCase

Technical Support Engineer Job in Netapp

Technical Support Engineer

Netapp 4+ weeks ago
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Job Summary Job Summary We at NetApp Inc. are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems with respect to NetApp Storage. Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems. If you re a motivated self-starter, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges. simply, we d like to meet you. Primary Job Functions Provide Tier II technical support to enterprise clients, Resellers and Third-party support providers on complex and escalated scenarios. Provide troubleshooting and technical support via phone, Web based tools and email. During problem escalations, act as a liaison between customers and Engineering support. Collaborate with other teams and experts whenever required to solve complex technical issues. Continuously develop skills leveraging several learning tools available at NetApp Inc. Documents cases, recommendations, and resolutions clearly in the CRM system, takes ownership of hot and/or more political cases escalated from less senior engineers Research, document, and escalate cases as needed. Be flexible in working in rotational shifts (preferably 4AM IST to 6PM IST). Able to address multiple customer issues simultaneously. Directly support customers with exceptional verbal and written communication and troubleshooting skills. Active participation in Knowledge base creation, training, and other documentation activities. Job Requirements Backup and Recovery Management: Troubleshoot backup and recovery solutions to ensure data integrity and availability. Data Protection Strategies: Develop and maintain data protection strategies, including disaster recovery plans and data retention policies. System Monitoring: Monitor backup systems and processes to ensure successful completion and identify any issues or failures. Technical Expertise: Strong knowledge of backup and recovery software (e.g., Veeam, Commvault, Veritas NetBackup). Operating Systems: Proficiency in various operating systems (Windows, Linux, Unix). Storage Solutions: Experience with storage solutions and technologies (SAN, NAS, cloud storage). Networking: Understanding of network protocols and configurations related to data transfer and storage. Education 2-5 years of experience in a technical support environment. B. E or B. TECH graduate (Computer Science, E & C, I.T, E&E) from a reputed college.
Qualification :
B. E or B. TECH graduate (Computer Science, E & C, I.T, E&E) from a reputed college.
Experience Required :

2 to 5 Years

Vacancy :

2 - 4 Hires

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