BriefCase
BriefCase

Technical Support Engineer Job in Tanla Platforms

Technical Support Engineer

Tanla Platforms 3 days ago
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Job Summary Job Role Responsible for providing technical support (troubleshoot, online testing, problem solutions) to clients / customers. What you'll be responsible for? Provide support to internal / external customers while adhering to the set SLA parameters. Facilitate calls with customers to explain/resolve/address the issues raised to technical support team Perform initial troubleshooting, do analysis, test service flows to resolve customer s concerns Collaborate / coordinate with backend teams in identifying / resolving customerissues. Capture and document all queries / concerns via the ticketing tool / email/ calls. Responding to customers via various communication channels and to provide timely revert / updates / notifications. Share periodic updates and feedbacks on regular basis. Maintain regular tracker(s) and publish reports to allstakeholders. Ensure 100% adherence to team s and organizational processes. Time Management Ticket management Customer response and engagement Cross-functional communication and coordination Compliance and SOPs Qualification and other skills Graduate or Post graduate (B.E/B.Tech) What you'd have? 2 to 5 years of experience, preferably in Telecom Domain Excellent communication (written & verbal) and interpersonalskills Basic knowledge of Linux, MySql, Oracle, Phoenix and Hive Analytical mindset to solve issues with focus on client/customer requirement with an ability to take independent decisions Proactive, self-motivated and should be a team player Flexible to work in 24x7 environment Ability to plan and organize Why join us? Impactful Work: Play a pivotal role in safeguarding Tanla's assets, data, and reputation in the industry. Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development. Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated. Tanla is an equal opportunity employer.
Qualification :
Graduate or Post graduate (B.E/B.Tech)
Experience Required :

2 to 5 Years

Vacancy :

2 - 4 Hires

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