Retention Manager Job in Zivame
Retention Manager
- Bengaluru, Bangalore Urban, Karnataka
- Not Disclosed
- Full-time
- Permanent
Key Responsibilities:
1. As the Retention Manager, you will be expected to drive customer retention across all channels through CRM and Loyalty analysis.
2. You will own 1:1 communication channel such as Email, SMS and Notifications.
3. You will spearhead monthly and bi-annual sales events
4. You will be overall business Customer Champion, with responsibility for the Singular Customer View and campaign management tools.
5. You will be responsible for the strategic campaign development as well as the analysis and insight from all CRM and Loyalty activity
6. Develop personalized email, sms and digital marketing strategy, in coordination with overall customer behavior
7. Identify opportunities to drive incremental revenue from existing customers at key stages of their relationship with us
8. Track and manage e-commerce platform metrics and actively looks for opportunities to improve conversion
9. Create and Manage customer segmentation and set next objectives accordingly
10.The role requires you to have strong strategic, creative and organizational skills, and a passion for deriving insight from data. A keen interest in the retail industry is also expected.
Requirements
- 2-5 years work experience
- Highly proficient in Excel, Database query
- High levels of accuracy and attention to detail
- preferred experience in using tools such as webengage, clevertap, appsflyer, google analytics
- Quantitative and Analytical mindset
2 to 5 Years
2 - 4 Hires
