Technical Support Analyst Job in Xactly Corp

Job Title: Technical Support Analyst

Location: Bangalore

Function: Customer Support

Position Type: Full-time

Position Level: Level 3

Xactly Corporation was founded to solve an important challenge: how to help people everywhere connect and unleash their human potential through seamless, perfectly aligned Sales Performance Management. Xactly s comprehensive Sales Performance Management (SPM) suite leverages data from a sales performance AI platform to provide timely insights across the entire SPM value chain, from sales planning to execution, including compensation to optimization. Xactly takes Sales Performance Management from a dark art to a science, providing decision-makers with the data insights they need to tap the motivational power of their incentive compensation. With access to predictive analytics and benchmark data, enterprises can now optimize territories, design the right compensation and incentive plans and accelerate attainment and optimization of sales performance.

THE OPPORTUNITY

As the Technical Support Analyst at Xactly Corporation, you ll be responsible for providing excellent integration support for high profile customers. We are seeking an energetic, driven and articulate team player who is passionate about technology, learning, and helping others. We re all about making things easier, better, and more efficient. Our goal is to build the best Customer Support department on the planet, and you will help us do that! At Xactly, we believe everyone has a unique story to tell, and these small differences between us have a big impact. When bright, diverse minds come together, we re challenged to think different ways, generate creative ideas, be more innovative, and take on new perspectives. Our customers come from different cultures and walks of life all around the world, and we believe our teams should reflect that to build strong and lasting relationships.

THE TEAM

Xactly s Technical Support team is a tight-knit and growing team. The team is charged with troubleshooting integration issues that customers may have. This is behind the scenes work as these integration processes are ran in the backend. It s a global team with members in San Jose, Denver, Bangalore, Toronto and Australia. The team works closely to transfer knowledge and collaborate to ensure we deliver quality support to our customers.

THE SKILL SETS:

B.A./B.S in Computer Science, Engineering, Business Administration, or Information Systems

5+ years experience working with integrations/ETL, including data integration experience

Strong SQL Skills

Recent Coding Experience in any language

Strong problem-solving skills and analytical skills

Ability to present solutions to both technical and non-technical people

WITHIN ONE MONTH, YOU LL:

Explore tools

Start working with senior resources to understand the concepts

Familiarize with general FTP file issues

Familiarize with SQL Developer

Communication training

Set up individual macrodefs for maps

Connect to development servers and FTP via production environment and outside

Execute the code against Production, Staging

Salesforce Queries

WITHIN THREE MONTHS, YOU LL:

FTP/File Issues

Data format issues

Add Email to scripts - Add/Remove cron jobs

Check what processes are running at a given time and kill processes as needed

Execute scripts from backend

Get familiar with Connect terminology/concepts used by Support Team to acclimate to Support environment.

Understand Maps, Processes, Lookups, Salesforce Queries

Understand Incent Data Structure

WITHIN SIX MONTHS, YOU LL:

Take on Connect cases

Reproduce bugs and escalate to Engineering as needed.

Work independently on DELTA/Connect cases

Support Sandbox Sanity and Maintenance Sanity

Collaborate with India Support on PSA Script Automations.

Reproduce issues for confirming DELTA Bugs.

Make minor script/map/process changes to fix customer issues.

WITHIN TWELVE MONTHS, YOU LL:

Execute the code against Production and Staging

Execute scripts from the backend

Be proficient in Quota Upload Process

Be proficient in Release Commission Process

Reduce dependency on DELTA Team

Understand Connect API

Java environment for clsapps02

Net environment for clsapp02

Execute and partner successfully on Sev Level I, II, III type casework with customers independently.

Credit Assignment Issues

Ability to create Sandbox DELTA code.

Benefits and Perks

• Paid Time Off (PTO)
• Comprehensive Insurance Coverage
• Tuition Reimbursement
• XactlyFit Gym/Fitness Program Reimbursement

THE XACTLY STORY:

Xactly is a leading provider of enterprise-class, cloud-based, incentive compensation solutions for employee and sales performance management. We address a critical business need: to incentivize employees and align their behaviors with company goals. Our solutions allow organizations to make better strategic decisions, optimize behaviors, increase sales and employee performance, improve margins, increase operational efficiencies, mitigate risk, design better incentive compensation plans, and reduce error rates in incentive compensation calculations.

We were the first 100% cloud-based, multi-tenant provider focusing solely on the incentive compensation and employee and sales performance management market, and we achieved our leadership position through domain expertise and innovative technology. We deliver our solutions through a Software-as-a-Service (SaaS) business model.

Xactly is proud to be an Equal Opportunity Employer. Xactly provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law. This means we believe in celebrating diversity and creating an inclusive workplace environment, where everyone feels valued, heard, and has a sense of belonging. By doing this, everyone in the Xactly family has the power to make a difference and unleash their full potential.

We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.