Technical Support Analyst Job in Aci Worldwide
Technical Support Analyst
- Bengaluru, Bangalore Urban, Karnataka
- Not Disclosed
- Full-time
JOB DESCRIPTION Essential Duties and Responsibilities: Researches and resolves ACI customer reported issues via phone, email and ticket management system. Gather data, tests and replicates problems. Answers questions related to configuration and operation by testing, reviewing code (if applicable) and reviewing documentation. May install application and troubleshoot failure of installations. Consults with and coordinates the efforts of more senior level technical resources to resolve customer issues and questions in a timely basis. Reports design, reliability and maintenance problems or bugs to design teams and application development. Ability to participate in an on call rotation as needed. Performs other duties as assigned. Qualifications Minimum Requirements Needed: Bachelor s Degree and/or equivalent experience in product/customer support. 3 years of technical support experience. Highly Desired Skills: Bachelor s Degree in Computer Science, Management of Information Systems or a related technical degree. Experience with SQL. Experience with general networking concepts. Experience with Unix and Linux operating systems. Experience or knowledge in Cloud Computing. General knowledge of Java, C# or C++ programming languages. Technical certifications. Payments or Financial Industry experience.
Fresher
2 - 4 Hires
