Technical Support Analyst Lead Job in Csg International

Position Details:

Having good Telecom background with strong analytical skills.

2. Experience of working on standard COTS product like Comptel, HSS, Intec and understanding of call flows, CDR streams.

3. Good understanding of Various CDR formats supported by various N/W elements like binary, ASN.1, etc and Service Provisioning related concepts.

4. Knowledge of technical interfaces like IN/SMSC/HLR/MSC/SCP/MMSC

5. Interaction with business, revenue assurance and network team for requirement gathering for new business requirement for different network elements i.e Nokia, Siemens, Ericsson, Huawai, ZTE, Ercisson IN, Telechordia IN, SMSC etc.

6. Analysis of requirement and design mediation solution.

7. Interaction with application vendor for bug fixing and problem resolution.

8. Support on various transformation projects. End to end testing (UAT) , user signoff and production deployment.

9. Good knowledge of surrounding environment like OS,DB, Network

10. Understanding of Incident management/Change management concepts

11. Experience of working on standard mediation product like Comptel, HSS, Intec and understanding of service provisioning flows and provisioning scenarios.

12. Good understanding of MML commands for various N/W elements like

13. Knowledge of different interfaces like SOAP API, Batch API, Edifact

14. Knowledge of different technical interfaces like IN/HLR/RIM for provisioning

15. Close interaction with business, revenue assurance and network team for requirement gathering for new business requirement for different network elements i.e Nokia, Siemens, Ericsson, Huawai, ZTE.

16. Analysis of requirement and design mediation solution.

17. Close interaction with application vendor (Comptel) for bug fixing and problem resolution.

18. Support on various transformation projects. End to end testing (UAT) , user signoff and production deployment.

19. Good knowledge of Unix shell scripts, perl, Oracle 10G.

20. Having good Telecom background with strong analytical skills

21. Understanding of Incident management/Change management concepts