Technical Support Analyst L2 Job in Netradyne
Technical Support Analyst L2
Netradyne
4+ weeks ago
- Bengaluru, Bangalore Urban, Karnataka
- Not Disclosed
- Full-time
- Permanent
Job Summary
ROLE AND RESPONSIBILITIES
- Responsible for monitoring the health of the portal as well as IoT devices.
- Provide support and respond to Product-specific escalations.
- Assist Netradyne team with Customer Complaint Management and Resolution.
- Participate in 24 7 off-hours / weekend support rotation as needed.
- Provide customers with timely and regular feedback on customer reported issues in a courteous and professional manner.
- Manage customer configuration and other detail necessary to provide timely support.
- Identify and develop knowledge base articles derived from troubleshooting efforts.
- Identify product problem areas and provide detailed documentation of the issue.
- Assist with troubleshooting documentation to better facilitate Level1 support.
- Provide support to remote software upgrades on the customer s hardware.
- Assist in identifying tools and solutions to better troubleshoot technical problems.
- Understand all aspects of the product, and proactively debug production issues.
- Additional tasks as needed aimed at promoting comprehensive customer support.
Essential Skills
- Minimum of 2 years in Production Server Management experience; troubleshooting, performance, etc.
- Very good knowledge on Unix and Shell scripting.
- Experience with any DBMS systems i.e. Postgres / Oracle / Mongo DB.
- Familiarization with Help Desk and ticketing systems.
- Familiarization with escalation matrix.
- Excellent communication skills (Written and verbal).
- Ability to work effectively in a team environment.
- Motivated and natural curiosity in solving problems.
- Strong Ownership
Qualifications And Education Requirements
BE/ BTECH in a related field
Experience Required :
3 to 5 Years
Vacancy :
2 - 4 Hires
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