BriefCase
BriefCase

Senior/customer Success Manager - Us Job in Whatfix

Senior/customer Success Manager - Us

Whatfix 4+ weeks ago
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Job Summary
  • Has relevant 3 to 8 years of work experience (CSM - 3 to 5 yrs; Sr CSM - 6 to 8 yrs; Lead or Principal CSM - More than 8 yrs) in a high-touch Customer Success / Strategic Consulting role in a B2B SaaS or Tech Product based company
  • Has worked directly with Large Enterprise Customers in the Americas region .
  • Being an organization that believes in a flat hierarchy, we have only 1 people manager per region for the CS team and everyone else, including those with 15+ yrs of Customer Facing experience add value to Whatfix and its Customers in the capacity of an individual contributor
  • Should be open to aligning with the US time zone (5 pm to 2 am IST)
  • Prior experience of handling quota based account portfolio, handling customer negotiations and renewals
  • Showcases exemplary written and verbal communication skills to work along with Global Customers.
  • You are passionate about solving problems by understanding customer needs. Should have a growth and learning mindset to solve additional challenges.
  • You keep yourself generally aware about different applications enterprises use for their workforce and business processes.
  • Has an exceptional ability to communicate and foster positive business relationships
  • Demonstrates a deep understanding of customers concerns and thoughts regarding the use of products
  • Managed customers across different segments in the past and knows how to manage them differently
  • Exhibits a true passion for customers and for Customer Success
Experience Required :

3 to 8 Years

Vacancy :

2 - 4 Hires

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