Manager - Customer Success Job in Myoperator
Manager - Customer Success
Myoperator
4+ weeks ago
- Bengaluru, Bangalore Urban, Karnataka
- Not Disclosed
- Full-time
- Permanent
Job Summary
Flexible working hours.
This is a remote position.
The Manager Customer Success will work closely with the Team Leads - Customer Success to improve the overall customer experience and to enhance the working of the internal team members. He/She will be reporting to the Senior Manager - Customer Support and work with him to improve the ARPU of the existing clients.- Lead the Customer Success function by training, engaging and developing your team
- Manage the daily activities of Team Leads and below.
- Working on new strategies to improve the overall customer experience, and minimise churn.
- Responsible for the overall functioning of the processes including onboarding, product adoption, retention and growth.
- Coordinating with the marketing department to strategize ways to increase post-sales interactions with clients.
- Interacting with the Sales team to work on inter-departmental challenges
Requirements
- A customer-focused mindset, putting the customer experience first in every action you take
- Exceptional account management and customer service skills backed up with excellent written and verbal communication skills
- 7-10 years of experience & should have leadership role of the similar profile from past 2-3 years
- Experience working in a B2B SaaS organisation
- Technically proficient
- Excellent listening skills
- Ability to effectively communicate at all levels of the organization.
- Excellent problem-solving skills
- Extremely process-oriented
- Experience leading, coaching, and empowering your team to do their best work
Benefits
Work from anywhereFlexible working hours.
Experience Required :
Minimum 5 Years
Vacancy :
2 - 4 Hires
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