BriefCase
BriefCase

Senior Partner Success Manager Job in Truecaller

Senior Partner Success Manager

Truecaller 4+ weeks ago
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Job Summary What you bring in: 6+ years of professional experience in the SaaS/ Software product domain Having experience of the CPaaS/Telco space will be a plus Good track record of working with a high-velocity Customer/Partner Success team Strong collaboration and interpersonal skills that delight Partners (Resellers) and their customers Excellent communication and negotiation skills. Ability to work well with various cross-functional teams. Must have excellent organisational skills, attention to detail and the ability to prioritise in a changing environment. Customer-oriented attitude that drives results and achieves high levels of Partner (Resellers) and customer satisfaction Demonstrated operational excellence in analytical thinking, process compliance and improvement, problem solving and planning The impact you will create: Partner's single point of contact (SPOC) and function as their professional advocate and relationship manager ensuring fulfillment of contract deliverables, SLA management, ongoing partner education, and product enhancement insights Effectively interact with Partners and customers of various sizes from a wide variety of sectors in close collaboration with Partner Management team Build and maintain relationships with decision-makers and influencers in the prospect base. Maintain a working knowledge of all Truecaller products/services, competitive product lines, differentiators, and industry trends through self-education and Truecaller s resources. Regular sessions for the Partners for Product/dashboard training, new features launched and any other training as required Proactively and effectively identify partner needs and overcome challenges to proposed solutions by working directly with the internal stakeholders Assertive yet positive attitude in working with internal stakeholders to create and improve processes and prevent inefficiency, risk, missed targets. Keep a check on customer's product variances fluctuate high or low in billing Assist with product configuration, phone numbers management, other activities as required Conduct joint business reviews to ensure customers are satisfied with Truecaller s enterprise products and services. Measure effectiveness of both Partner and client success for operational metrics such as churn/ revenue management, retention, NPS(Net Promoter Score) Maintain action log and run weekly/bi-weekly or monthly calls Keep up-to-date on partner agreements and their customer contracts Coordinate with internal cross functional teams to ensure our Partner offers a consistent and seamless service to the end customers. Design and implement best practices and team structure to optimally support Partners of all sizes and touch points. Measure effectiveness of both Partner and client success for operational metrics such as churn/ revenue management, retention, NPS(Net Promoter Score) It would be great if you also have: Exposure to technology-driven business models and understanding of API s implementation. Good understanding of mobile and communication platform technologies.
Experience Required :

Minimum 6 Years

Vacancy :

2 - 4 Hires

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