Customer Success Manager Job in Truein
Customer Success Manager
- Pune, Pune Division, Maharashtra
- Not Disclosed
- Full-time
Job Description:
Customer onboarding: help them setup product configuration and upload data
Conduct product training for various roles in the customer organization.
Technical/product Support: Address customer queries by phone, emails and helpdesk tickets
Contact customers to explain new features and help them upgrade to new plan
Collect feedback, testimonial, create case studies
Work closely with product and sales team
Skill Required:
1 to 4 years years of experience in software solutions in customer-facing role
Active listening skills and Effective communication
Ambitious, result-oriented and has great attention to detail.
Good to have:
Previous experience working with enterprise customers
Has worked at mid size startup
Experience dealing with International customers
Education background of Technology + Management studies
1 to 4 Year
2 - 4 Hires
