Customer Success Manager (south) Job in Infinite Uptime
Customer Success Manager (south)
- Pune, Pune Division, Maharashtra
- Not Disclosed
- Full-time
- Permanent
Customer Success Manager (South)
Infinite Uptime Customer Success Manager
Infinite Uptimeis transforming the industrial health diagnostics space with a Digital First approach. We provide comprehensive solutions around Machine Diagnostics. Predictive Maintenance and Condition Monitoring to the top engineering and process industries globally. Our promise is to deliver maximum Machine Uptime, minimize Factory Disruption and elevate Equipment Reliability for stellar factory performance.
Infinite Uptime leverages IoT, machine learning, artificial intelligence, smart communications, cloud computing, analytics, and data science techniques to accelerate digital adoption and turn Industry 4.0 into a business reality.
Job description:
Customer Success at Infinite Uptime plays a crucial role in creating a positive customer experience and helping businesses succeed. The Customer Success Manager handles key accounts at multiple locations by interacting with clients at all organizational levels, anticipating responses and being proactive at problem-solving. The job entails visiting customers, executing training, understanding solution usage and helping users to better adopt and consume the solution with the objective of expanding business and creating brand loyalty.
The CSM needs to have a consultative soft-hand approach with a solutions mindset to foster greater business opportunities. All engagements will be data-driven where milestones will need to be created and achieved, outcomes will need to be clearly defined and completed.
Qualifications:
BE, BTech (Mechanical, Electrical, Instrumentation)
5+ years. Younger candidates with relevant skills can be considered.
Experience in Customer Services, Engineering Services, Operations, Field Support
Knowledge of rotating equipment - bearings, couplings, motors, pumps, gearboxes, blowers,
Knowledge of vibration monitoring is preferable
Skills needed:
Excellent communication - Oral and Written English. Local language proficiency is preferred.
Experience in internal and external conflict management and escalation handling.
Sound knowledge of Microsoft Office. He/she needs to work extensively on the same.
Ready to travel when asked.
Minimum 5 Years
2 - 4 Hires
