Customer Success Manager Job in Immply

CUSTOMER SUCCESS MANGER

Location

• Pune, India

Company Description

Annex Cloud delivers fully integrated Customer Loyalty, Referral Marketing, and User Generated Content solutions. Our best-of-breed suite of solutions and expert team of Customer Success Managers combine to help you tackle even the most complex acquisition, conversion, retention challenges.

Our solutions work individually or as a platform to build genuine loyalty, foster customer advocacy, And generate impactful user generated content.

We offer competitive compensation, full medical, early stage stock options and a kitchen stocked full of things to satisfy those in between hunger pains.

Learn more at https://www.annexcloud.com/.

Responsibilities

• Autonomously managing communication with 20+ customers, with the aid of a team of technical managers, designers, developers, and QA personnel for support.
• Proactively analyzing performance and educating the customers on best practices strategies to drive engagement and increase ROI of their program, resulting in increased retention.
• Be the primary interface to manage and resolve critical situations Deep expertise of Annex Cloud products, current and future enhancements, and how they integrate with our customers, e-Commerce, ESP and POS platforms.
• Provide expert customer insight to Product Management, Marketing and Sales on innovation and continuous improvement opportunities.
• Identifying the opportunity for upsells within the platform, but we have someone internally who will lead all upsell efforts.
• Accomplish other tasks as assigned.

About You

Annex Cloud is looking for aCustomer Success Managerto manage a set of accounts and improve customer satisfaction, application engagement, customer retention, and growth. You will be the primary contact for customers, understanding their success criteria, sharing best practices, providing solution guidance, and helping them realize value from Annex Cloud.You have a track record for Software as a Service (SaaS) account management and maintaining high customer renewal rates because of ongoing customer engagement and technical leadership.

If you want to work with smart and fun people who want to make meaningful contributions, please read on to learn about the full list of responsibilities and qualifications.

Required Qualifications

• 5+ years experience in customer-facing account management in software or web development ideally in a CX.
• Experience maintaining valuable and outcome-based relationships with a diverse customer account base; e-commerce and enterprise level is a bonus.
• Passion for working with leading edge, web-based technologies, and a desire to understand Annex Cloud benefits, use cases, and technical elements.
• Must be a self-motivated, quick learner, team player and be able to work in a fast- paced environment.
• Problem solver. Embraces a challenge. Comfortable with ambiguity and rapid change.
• Possesses outstanding organizational and multitasking skills.
• Thrives in a dynamic, fast-paced start-up environment.
• Exceptional team player who understands how to get things done, while respecting others.
• Excellent telephone and email etiquette and ability to maintain a professional demeanor.
• Ideal candidate will have experience working in Loyalty, e-commerce and understand SaaS.