BriefCase
BriefCase

Service Desk Manager/customer Success Manager Job in Gitpl

Service Desk Manager/customer Success Manager

Gitpl 4+ weeks ago
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Service Desk Manager/Customer Success Manager

Job Overview
We are looking for a qualified Service Desk Manager/Customer Success Manager to join our team. You will be responsible for leading our technical support team to provide excellent customer service and resolve all technical issues.
As a Service Desk Manager/Customer Success Manager, you should have a solid technical background combined with customer service experience. A problem-solving attitude with an ability to motivate your team to achieve specific goals are essential skills to perform well in this position.
Ultimately, you should be able to ensure high quality technical support and increase client satisfaction.

Responsibilities and Duties

  • Manage the help desk team and evaluate performance
  • Ensure customer service is timely and accurate on a daily basis
  • Recruit, train and support help desk representatives and technicians
  • Set specific customer service standards
  • Contribute to improving customer support by actively responding to queries and handling complaints
  • Establish best practices through the entire technical support process
  • Follow up with customers to identify areas of improvement
  • Develop daily, weekly and monthly reports on help desk team s productivity
  • Provide customer feedback to the appropriate internal teams, like product developers

Desired Skills & Requirements
Technical Skills

  • Proven work experience as a Help desk manager
  • Hands on experience with help desk and remote-control software
  • Solid technical background with an ability to give instructions to a non-technical audience

Soft Skills

  • Customer-service oriented with a problem-solving attitude
  • Excellent written and verbal communications skills
  • Team management skills
  • Team handling and ability to get work done

Qualifications

  • BE/ Relevant qualification

Experience 5+ Years

Location Pune

Key Skills
Service Desk Management, Active Directory, IT Service Management, ITIL, Service Desk, Troubleshooting, Technical Support, IT Management.

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Experience Required :

Minimum 5 Years

Vacancy :

2 - 4 Hires

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