Payment Collections Specialist Job in Thomson Reuters Corporation

Responsibilities: 1. Payment Collection: Proactively contact clients via phone, email, or other communication channels to collect overdue payments and resolve outstanding balances. 2. Account Reconciliation: Perform regular account reconciliations to identify and resolve discrepancies, ensuring accurate payment records and reporting. 3. Client Communication: Maintain regular communication with clients regarding outstanding payments, billing discrepancies, and payment-related inquiries to provide excellent customer service. 4. Dispute Resolution: Address and resolve client disputes and billing issues promptly, collaborating with internal stakeholders such as sales, customer support, and finance teams to find effective solutions. 5. Negotiation: Apply tactful negotiation techniques to establish payment plans, settlements, or alternative arrangements with clients while maintaining positive relationships. 6. Client Relationship Management: Cultivate and maintain strong relationships with clients by understanding their needs, providing exceptional service, and acting as a trusted advisor for payment-related matters. 7. Documentation: Maintain accurate and up-to-date records of client interactions, payment histories, and collection efforts using appropriate systems or tools. 8. Reporting: Generate regular reports on collection activities, outstanding balances, and trends to monitor progress and present updates to management. 9. Compliance: Ensure compliance with legal and company policies during the collection process, adhering to relevant regulations such as fair debt collection practices and data protection guidelines. 10. Process Improvement: Identify opportunities to enhance collection processes, streamline workflows, and implement best practices to optimize efficiency and increase collection success rates. Requirements: 1. Education: Graduate or equivalent; additional education in accounting, finance, or business administration is a plus. 2. Experience: Fresher 3. Client-Centric Mindset: Demonstrated ability to understand and empathize with clients' perspectives, maintaining a positive attitude while addressing payment issues. 4. Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex information clearly and professionally. 5. Negotiation Skills: Strong negotiation and persuasion abilities to reach mutually agreeable payment arrangements and resolve conflicts. 6. Problem-Solving: Proven problem-solving skills with the ability to analyse information, identify root causes, and propose effective solutions. 7. Organization and Attention to Detail: Strong organizational skills with the ability to manage multiple tasks, prioritize workload, and pay meticulous attention to detail. 8. Technology Proficiency: Comfortable working with computer systems, accounting software, customer relationship management (CRM) tools, and Microsoft Office Suite. 9. Ethics and Integrity: Demonstrated commitment to ethical behaviour, maintaining confidentiality, and handling sensitive financial information with utmost discretion. 10. Resilience: Ability to handle challenging situations, remain calm under pressure, and persistently pursue payment resolutions while preserving client relationships.