Collection Analyst Job in Palo Alto Networks

Your Career

Palo Alto Networks is seeking a motivated Collections Analyst III to join our high-growth team in Bangalore, India. The ideal candidate should possess strong critical thinking and communication skills. This role is part of the Global Credit and Collections team and plays a key role in managing cash collections for a subset of our trade receivables portfolio, as well as maintaining relationships with our external customers.

Your Impact

• Take full responsibility for collections on an assigned portfolio of accounts.
• Coordinate with global teams, particularly those in the US, to align processes.
• Build and maintain strong relationships with customers to ensure timely payments.
• Organize and lead conference calls with customers, supporting team leaders as needed.
• Drive customer account reviews and collaborate with management.
• Actively encourage timely payments and resolve any issues, including invoice discrepancies and debit/credit reconciliations.
• Work cross-functionally with teams such as Accounts Receivable, Sales, IT, Tax, and Business Units to resolve collection-related matters.
• Monitor customer accounts for past-due balances.
• Ensure compliance with SOX 404 controls.

Your Experience

• Bachelor's degree in Accounting, Finance, or a related field with at least 5 years of experience (or 6+ years of related experience without a degree, preferably in a high-tech company or equivalent military background).
• Experience with SAP ERP systems.
• Strong business acumen with proficiency in written and spoken English; additional languages are a plus.
• Excellent communication skills, both verbal and written.
• A critical thinker with a problem-solving mindset and the ability to assess risk.
• Skilled at building relationships across various teams and implementing new processes.
• Strong organizational abilities with the capacity to manage multiple priorities effectively.
• Intermediate to advanced proficiency in Excel; familiarity with Google Suite and GetPaid is a plus.

The Team

Our global Credit & Collections team, spread across the US and India, works daily to respond to both internal and external requests. The ideal candidate will be detail-oriented, accurate, and resourceful, with excellent organizational and time management skills. We collaborate closely with Accounts Receivable, Sales, Order Fulfillment, Revenue, and other teams to ensure timely customer payments. If you are passionate about customer service, want to deepen your collections expertise, and enjoy tackling complex challenges, this is the role for you.