Customer Support Representative Job in Synapse Search Partners
Customer Support Representative
- Mumbai, Maharashtra
- Not Disclosed
- Full-time
Responsibilities
Manage large amounts of outbound calls (for US) based clients.
Identify prospective customers for the legal accounts.
Identify and assess customers needs to achieve satisfaction.
Build sustainable relationships and trust with customer through open and interactive
communication.
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies.
Take the extra mile to engage customers.
Provide and manage reports / data.
Requirements
Graduate with minimum 2 years of experience.
Proven customer support experience or experience.
Exposure to handling queries with international clients (US / UK).
Customer orientation and ability to adapt/respond to different types of customers.
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Whats in it for you?
Being a part of the company doing something really amazing & redefining stuff.
Opportunity to grow and expand the vertical.
Learning & growing far beyond your current horizon.
Exposure to working on large, international level work.
Working with international experts.
1 to 3 Year
1 Hire
