Community Manager Job in Gamerzbyte

With a rapidly growing user base of gamers and esports organizers, we are currently in an era of growth on all fronts are looking for a super-dedicated Community Manager and Community Support Representative.

We ve need a team of Community Managers that go out of their way every single day to help our users get the best possible experience in gaming. If you have a passion for esports and have a lot of empathy this is the place for you. Your day (or evening) would consist of monitoring and overseeing our platform and ongoing tournaments & leagues together with our other Community Managers. It is your job to make sure that all our esport operations on the platform are running as smoothly as possible, answering questions via the support chat and communicating closely with the rest of the team to help us maintain and improve the platform.

RESPONSIBILITIES

Customer Support and Communications

• Answer incoming support tickets quickly and with empathy.
• Moderate our communities on platform and on external platforms such as Discord, Facebook, Twitter and other social channels.
• Communicate with our users and participants of different competitions.

Esports Operations

• Ensure tournaments and leagues operates to our/our partners standards
• Monitor and administer daily and recurring tournaments and leagues
• Review disputes / cheat accusations

WHO WE THINK YOU ARE

We re looking for a hardworking, empathetic and dedicated community manager. Enthusiastic about esports and gaming. You have a deep sense of what it means to provide greatservice towards our user base and clients. You need a high tolerance level and plenty of patience, you also need to be self sufficient and level-headed. Being able to stay calm while handling stressful situations is a must.

Qualities we highly value in a Community Manager:

• Friendly, engaging and motivating. Always respectful towards everyone both to our fellow colleagues and to our customers..
• Self sufficient and motivated. As a startup we expect you to take responsibility over your own work.
• Humble without prestige. Success is a team effort
• Professional. Not afraid of dealing with conflicts and resolving disputes in an objective manner
• Empathic. You understand what it s like to be a user on the other end. No question, regardless of how dumb , requires a disrespectful answer.
• Service minded. You will be an ambassador for GamerzByte and can/will behave as such
• High patience threshold. You need to be able to handle interactions with users without making it personal.

SKILLS & REQUIREMENTS

• Proven work experience in customer / community service sector
• Fluent in English both writing and speaking
• Excellent verbal communication and writing skills
• Knowing your way around Google docs and/or Office

NICE-TO-HAVES

• You speak multiple languages
• You have experience in administering public forums and / or chats
• You have an education in communication, administration or a related field
• You have technical skills, such as programming, networks, computers etc
• You have practical skills in video editing, broadcasting or graphic design.