Customer Support Specialist Job in Synapse Search Partners

What is the role of a Customer Service Representative?

We are currently seeking a motivated, enthusiastic, and reliable Customer Service Representative to join our ever-growing team of professionals. In this role, you will interact with prospective customers one-on-one on a daily basis, addressing concerns and fielding questions.

Responsibilities

Manage large amounts of calls.

Identify prospective customers for the legal accounts.

Identify and assess customers needs to achieve satisfaction.

Build sustainable relationships and trust with customer through open and interactive communication.

Keep records of customer interactions, process customer accounts and file documents.

Follow communication procedures, guidelines and policies.

Take the extra mile to engage customers.

Provide and manage reports / data.

Requirements

Proven customer support experience or experience.

Exposure to handling queries with international clients (US / UK).

Customer orientation and ability to adapt/respond to different types of customers.

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

Whats in it for you?

Being a part of the company doing something really amazing & redefining stuff.

Opportunity to grow and expand the vertical.

Learning & growing far beyond your current horizon.

Exposure to working on large, international level work.

Working with international experts.