BriefCase
BriefCase

Technical Support Executive Job in Stellar Information Technology

Technical Support Executive

Stellar Information Technology 3 weeks ago
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Job Summary

Job Description

Job Details:

  • Handle Technical Support queries received through any channel (Web, Voice, Chat, and Email) from customers mainly based out of the US & Europe.
  • It is a blended process of voice, chat, and through the web, and agents are required to provide resolution through this medium.
  • To get positive reviews from customers.
  • Be able to achieve sales targets for designated products every month.
  • Maintained minimum benchmark specified by the Quality Department.
  • This role requires a person to provide technical assistance to Stellar customers across the globe on Stellar software products.

Key Responsibilities

Perks and Benefits-

  • Fixed Saturday - Sunday offs
  • US holidays
  • Shifts are rotated every month.
  • Shifts Timings (8 am-5 pm/3 pm-12 am/11 pm-8 am)
  • Free Cab
  • Free Meal

Desired Experience:

Desired Experience:

  • 1-3 Years in technical support or software support.
  • Good Communication (error Free)

Key Skills

Technical Support, Application Support, Software Support, Customer Satisfaction, customer support


Qualification

  • Tech with MBA or any Graduate Degree in Computers with business understanding.

Qualification :
Tech with MBA or any Graduate Degree in Computers with business understanding.
Experience Required :

1 to 3 Year

Vacancy :

2 - 4 Hires

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