Technical Support Executive (voice & Web) Job in Stellar Information Technology Pvt. Ltd.

Job Description

Stellar is looking for technical support executives to handle its Voice and web process. The role involves handling inbound and outbound calls / web, chat and email queries. The profile involves dedication in assisting customers to use our software well in a professional manner and get a good
WOM generated. A quality score of minimum 85% is to be maintained.

• Handle Inbound calls & Outbound calls
• Web support > Chat and Emails
• Response in defined TAT
• Maintain Quality benchmark
• Generate product sales
• Generate business through upsell

Desired Qualification, Skills & Experience:

• Graduate, BCA or BSC (IT) Preferred
• Excellent command over English language (Oral & Written)
• Good writing skills
• Good time management skills
• Willingness to work in 24/5 Shift environment
• 1-3 years experience out of which minimum six months experience in International technical support process is needed

Soft Skills & Communication Skills

A candidate must have

• Good communication skills with a clear diction
• Ability to construct simple and sensible sentences
• Ability to understand spoken American English
• Good problem solving skills
• Ability to approach problems logically
• Strong customer service focus
• Ability to work under pressure

Technical Knowledge & Skills

• Technical troubleshooting skills
• Familiarity with Operating Systems (Windows 10, 8, Vista, 2000/NT, Mac etc.)
• Knowledge of computer hardware & networking
• Knowledge of Browsers & Internet based applications
• Knowledge of Email applications and usage
• Knowledge of HDD, memory cards, Card Readers and Flash Drives.
• Good Typing speed : 30-40 words / min