Systems Admin,lead (vmware) Job in Stefanini It Solutions

For 30+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.

Why we are different

• Brazilian and privately owned company;
• Agility, flexibility, and innovation are in our DNA;
• Flat organizational structure which enables faster communication and decision making;

Take a look for yourself

Here's one of our own, talking about the culture, space and growth opportunities:https://www.youtube.com/watch?v=j8O37KNINdY

Role:VMWare Lead position

Location- Noida/ Hyderabad/ Pune

Shifts- US/ UK = Rotational

Exp- 8 + yrs relevant

Description

• Supervision of the team(s) to ensure compliance of performance management targets and customer satisfaction.
• Ensure all incidents/inquiries are processed and resolved or sent to appropriate next level agency in a speedy and effective manner.
• Point of escalation for other entities for the implementation of the solution to the customer problem within the defined periods.
• To provide hands on support for critical incidents or if demand exceeds team resources available
• Working experience on cloud technologies (private, hybrid & public clouds)
• Knowledge of IT services under IaaS portfolio
• To build and maintain effective relationship with Service management and corresponding Stefanini Enterprise Service counterparts.
• Development of team to ensure skills levels match both current and future operational and customer requirements.
• Schedule staff training, leave requests, duty rosters, and overall workforce planning requirements.
• Implementation of the required strategies to ensure ongoing high levels of Customer Satisfaction through regular reviews, defined ownership and continuous service improvement.
• Ensure adherence to company procedures to assure call quality, customer satisfaction and restoration of customer service as soon as possible
• Review of all necessary reporting to ensure operational, SLA and customer support targets are met.
• Designing Implementation and Administration of compute infrastructure
• Conduct & successfully complete UAT sign-off of the assigned projects.
• Conduct training / knowledge transfer session to the internal support teams.
• Perform / Participate in POC / Staging for complex security solutions or projects.
• Prepare RCA for critical/major incidents
• Support technical teams and operations manager ensuring SLAs are achieved
• Support on DR drills and execution of DR and fall back activities
• Coordination with Third parties, Vendors and suppliers for fault resolution.
• Daily review of primary KPI reporting, review of MTTR, Status & Escalation completions, internal fix percentages and to complete root cause investigation when outside of objective. Feedback to departmental management on actions to improve.
  • Deputize for senior departmental management in their absence.
  • Represent the Service desk at required customer meetings and service reviews.
  • Undertake any other reasonable task as requested by departmental management.