Systems Admin I (monitoring) Job in Stefanini It Solutions

As a System Administrator, you will have responsibilities to provide the Level 1 Technician. You will be the first point of contact for all infrastructure monitoring incidents and requests in a fast-paced professional environment. You will monitor, create & triage incidents. Good to have troubleshooting skills on Windows Server 2008/2012. Create documentation & SOP for easing out tasks & resolve Infrastructure related issues. You will work in a timely and efficient manner while ensuring attendance, quality and customer service metrics are met.

* Should have excellent written and verbal communication.

*Good Exposure to ticketing tools (SNOW,JIRA etc.)

Good troubleshooting skills on Windows/Linux OS.

* Excellent understanding of Infrastructure monitoring.

* Good exposure on monitoring tools (Zabbix/Dynatrace/SCOM).

Administration of monitoring tools would be good to have skill.

Job Responsibilities:

* Utilize different monitoring tools and email to monitor IT infrastructure for client.

* Utilize advanced hardware and software troubleshooting knowledge to support users.

* Install, configure and do regular maintenance of servers on Windows and Linux platforms.

* Act as Liaison between client and service or hardware provider.

* Define, write and maintain documentation on IT infrastructure and best practices of the client.

* Participate in rotating schedule and monthly maintenance activities like server patching would be helpful.

Provide restorative or maintenance actions to resolve end-user issues

Assist with special project work as needed

Escalate problems to the next level of support when necessary

Ability to work a 24 x 7 schedule required

Passion, ambition and drive to work in an extremely demanding customer service environment

Demonstrated ability to work under pressure

Outstanding communication skills and a distinct passion for serviceIT knowledge or a completed apprenticeship

Outstanding customer orientation, i.e. ability to build rapport and trust quickly and to influence an audience through communication to arrive at the best solution

Excellent English written and verbal communication skills, i.e., active listening, ability to clearly summarize an issue, both in writing and verbally

Excellent problem-solving skills, i.e., ability to apply a highly logical and well-organized approach to the analysis and resolution of issues

Basic support knowledge of: MS Windows7/Windows 10, MS Office 2007/2013, Internet browsers, Mobiles (iPhones, Androids) Cisco VPN, Network Printing, wireless routers, Active Directory, MS Exchange, Collaboration tools (Sharepoint, Webex, Egnyte)

Good judgment skills with a strong sense for urgency and attention to detail