Systems Admin,sr (vmware) Job in Stefanini It Solutions
Systems Admin,sr (vmware)
Stefanini It Solutions
4+ weeks ago
- Noida, Gautam Buddha Nagar, Uttar Pradesh
- Not Disclosed
- Full-time
- Permanent
Job Summary
Role
- L3 Operation support, candidate will be directly reporting to IT Operation manager
- Key point of technical escalation in the event of major incident
- Performs regular reviews of incident reports, to identify candidates for Problem Management
- Attend the CAB regularly
- detailed planning of complex changes to the environment
- Risk assessment and validation of Change tickets applied to the environment
- Ensure all incidents/inquiries are processed and resolved or sent to appropriate next level agency in a speedy and effective manner.
- Point of escalation for other entities for the implementation of the solution to the customer problem within the defined periods.
- To provide hands on support for critical incidents or if demand exceeds team resources available
- Working experience on cloud technologies (private, hybrid & public clouds)
- Knowledge of IT services under IaaS portfolio
- Troubleshoot and resolve any hardware, software or configuration related incidents
- Monitor and ensure high availability of customer"s IT infrastructure
- Perform daily health check and routine scheduled maintenance. Review system logs and find potential issues
- Troubleshoot and take ownership of incident until resolved
- Complete service requests and execute changes assigned
- Escalate issues/incidents to next level and follow-up until closure
- Coordination with Third parties, Vendors and suppliers for fault resolution.
- Ensuring that the SLAs are met for all incident, problem, request, and change
- Participate in root cause investigation
- Perform routine patching activities and ensure that all the systems are up to date
- Ensure that configuration backup of all the system is up to date
- Review logs/monitoring data/reports to identify capacity bottleneck and suggest for improvement
- Generate the various reports required for operations management
- Keep tickets up-to-date as per response SLA in ITSM tool
- Contribute knowledge articles and update them in a timely manner when required
Experience Required :
Minimum 6 Years
Vacancy :
2 - 4 Hires
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