Salesforce Marketing Cloud Project Manager Job in Social Beat Digital Marketing Llp

General Knowledge:

• Functional expertise of Salesforce Marketing Cloud or any other Marketing Automation Platforms
• Good understanding of end to end campaign management process
• Deep understanding of both Agile (SCRUM) and Waterfall delivery principles and the importance of SDLC (Software Development Process) and coding methodology principles

Experience: 8-9 years of experience in;

• Customer relationship management to effectively manage communications, conflicts, and negotiations, identify operational issues/risks, recommend, and implement strategies to resolve problems, and monitor and measure client satisfaction.
• Should have experience of design, development of SalesForce Marketing Cloud
• Experience in project planning, resource planning and scheduling
• Functional expertise of Salesforce Marketing Cloud or any other Marketing Automation Platforms
• Experience of handling multi country, multi-lingual roll-out in the CRM space. Digital marketing roll-out experience is preferred
• 6-8 years of Development/Deployment/project management experience.
• 2-4 years of handling any SAAS based implementation projects

Softwares:

• Jira
• Confluence
• Trello
• MS Office - Word, Power-point and Excel

Certifications in SalesForce marketing cloud is an added advantage

Qualities:

• Good communication skill and drive customer communication
• Direct accountability for the overall success of the client projects within their portfolio.

Responsibilities:

• Own the project roll-out / deployment / implementation and integration
• Manage and allocate tasks using requirement management tools such as JIRA. Manage documentation on Confluence.
• Need to manage team size of 6-8 members
• Need to own project coordination within the SalesForce Marketing Cloud team as well with peripheral applications which have dependencies on SFMC implementation
• Should be able to identify all the integration interfaces within the project
• Should have working knowledge in SFMC inbound and outbound integration
• Should be able to identify and communicate with the key resources of different interfacing technologies and establish Roles & Responsibilities clearly for deployment
• Should be able to identify from regular status check of the project, and escalate any identified impediments for roll out to relevant stakeholders
• Should be able to prepare and maintain deployment tracker
• Need to know how to use Release Management tools
• Clear functional understanding in Digital Marketing domain for various channels
• Manage external stakeholders and communication with Salesforce AE s and Client stakeholders
• Manage and coordinate cross functional resources to deliver against the Statement of Work (SOW)
• Play a key role in managing the client relationship. Work closely with the client daily to ensure project progress and maintain constant open communication.
• Review and analyze project scope and manage client expectations.
• Prepare project schedule and client-facing/internal status reports, as required by the client and as defined by Ops Team.
• Identify risks/issues and escalate to the necessary and appropriate team members and stakeholders.
• Track and review individual and project team utilization and revise forecasted hours throughout the duration of the project.
• Track and review project budget vs. actual project costs, including revenue responsibility across all projects.
• Travel as required to build/maintain client satisfaction