Technical Voice Job in Sitel Group

Job Title : CSP Trainee Tech support Voice

We are looking for CSP -(Technical) voice & chat Closure, who is willing to adhere to the following responsibilities and meet the following requirements.

Work location: Chennai SEZ Ramanujan IT city Taramani

***Applicant Should be currently staying in Chennai with proper Broadband (Internet setup)***

(This is a Work from home option WTH for now. Once situation is back to normal you will have report back to office for regular work basis company request) .

Roles/Responsibilities:

• As the first point of contact, you will guarantee the quality of the customer care service
• Manage all incoming technical support requests from clients via email and online chat (diagnosis and prioritization of requests)
• Troubleshooting reported issues, resolve via documented process and response templates or escalate them

• Answer inbound chat & OB , covering a full range of Clients products and services including obtaining all information necessary for resolution of transaction.
• Achieve sales metrics by effectively communicating benefits of products and services to customers.
• Be knowledgeable of all Client marketing initiatives and effectively communicate marketing campaigns and promotions to customers.
• Utilize all available resources to reach out to prospects and turn those prospects into customers
• Sales through Customer Service
• All other duties as assigned
• Follow standard processes and procedures;
• Identify and escalate priority issues per Client specifications;
• Redirect problems to appropriate resource;
• Accurately process and record call transactions using a computer and designated tracking software;
• Offer alternative solutions where appropriate with the objective of retaining customers and clients business;
• Follow up and make scheduled call backs to customers where necessary;
• Stay current with system information, changes and updates
  
• Selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution
  

Requirements/Eligibility:

• Fresher to 2 years from Any customer service Background. Experience in customer service or technical support preferred.
• Graduations - Any graduate
• Candidate must have Excellent communication skills (English) oral/ Written /Chat
• Must be flexible with rotational night shifts
• Age not more than 29
  

Industry: BPO / ITES

Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations

Key Skills :

Customer Service, Customer Care, G Suite, System Administration, Technical Support, Troubleshooting , networking, hardware, software ,IT, Technology

Additional Benefits:

Attractive incentives and other employee benefits (Exclusive of CTC)
Free cab facilities (Home pickup and home drop)

Interview Process: ( Mode of interview Video call)

HR assessment - Communication Assessment VOICE/CHAT - Online select assessments Operation Round - Typing Assessment -

• For more details please reach, +91-9123508833 , 9942858357, 9087983552

About Sitel Groups :

Guided by 35+ years of experience and a customer-obsessed approach, Sitel is redefining and transforming the contact center and the associate experience. itel is a company of Acticall Sitel Group headquartered in Miami, Florida ,was founded in 1985 by James F. Lynch, as a result of his purchase of HQ800, an answering service company owned by United Technologies. 90,000 Associates ,400+ Clients ,Located in 27 Countries ,150+ Offices ,Serving 70 Countries,48 Languages ,Founded in 1985, $1.7B Revenue . Partnering with clients to deliver tailored solutions at every touchpoint, we drive your CX strategy to meet your unique business challenges.

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