Technical/ Customer Specialist Voice Job in Cognizant

International Voice Process Technical Support

Job Location: Pune

Introduction:

We are looking for enthusiastic professionals forInternational Voice Process who possessflawless communication and expertise in Technical skills. If you have excellentcustomer handling skills, are tech-savvy, love learning and implementing newtechnology, with the passion to guide to customers, wed love to talk to you.

Responsibilities:

Abilityto understand customer issue and route to appropriate team

TicketCreation/Categorization/Prioritization

Incidentresolution and recovery

Ensureon meeting daily KPIs

Receivingand making end user calls

Providefirst level resolutions

Ticketescalation to respective Support Group

Requirements:

Overall Experience-

1 to3 years

Mandatory Experience-

Minimum1 year experience in an International BPO.

Experiencein Voice/Semi Voice process.

Expertisein Technical Skills.

Desirable Experience-

Experiencein International Calling

Experiencein Technical Support domain

Experiencein Salesforce, CRM

ExcellentCustomer handling skills

Others-

Understandingof Salesforce, CRM applications functionalities which can be used viaSalesforce

Exposureand experience in L1 Support

Benefits:

-Exposureto Salesforce, Marketing Cloud - being one of the most sought after skills inthe market.

-Highcost Salesforce certifications to the employees credit after completion oftraining.

-ProvidingTechnical assistance for one of the largest cloud computing companies in theUS.

-Flexibleand employee friendly environment.

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Mar 16 2020

About Cognizant