IT Service Help Desk Technical Voice Specialist - Only Immediate Joiners Please Job in Neugene International

Job Description

Job Position : Service IT Help Desk - Technical Voice Specialist role (Very URGENTLY Required : ONLY Candidates with excellent communication Skills and who can also Join Immediately)

Position Responsibilities:

Provide frontline end user technical support for Call Center staff via inbound and outbound calls, messaging, and email

Setup environments and applications including virtual machine sessions, MS365 applications, and UX

Troubleshoot, identify, resolve, and escalate technical issues in a proficient and timely manner

Reset system passwords

Test environment/application updates

Adhere to a set schedule

Skills:

Previous IT Support experience

Understanding of computer systems, virtual machines, and cloud environments

Familiarity with MS Windows, MS Office, Citrix Workspace, and IP Phone Systems

Understanding of troubleshooting techniques

Ability to effectively communicate via phone, email, teams, etc

Coachable, highly motivated and driven to succeed

Excellent communication skills and attention to detail

Ability to work in a fast-paced environment

Ability to multi-task and follow procedures

Qualifications:

Preferred IT Certifications such as Comp TIA A+, MS365 Fundamentals, CompTIA IT Fundamentals+ (ITF+), Microsoft Technology Associate (MTA)

Preferred AA or BS in Information Technology, Computer Science, or a related field

Position Requirements

Ability to work flexible schedules, including evenings, weekends, and holidays.

Last Date to submit Resumes (IMMEDIATE JOINERS ONLY) : Thursday, July 1, 2021

IMPORTANT : Only Candidates who can join immediately, are invited to share their resumes for this Position.

Application Deadline: 1/7/2021