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BriefCase

Technical Support Lead Job in Shipconsole

Technical Support Lead

Shipconsole 4+ weeks ago
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Job Summary

Location: Hyderabad

The job description is detailed below.

  • Responsible for building a World-Class Technical Support Team that has an obsession with Customer success.
  • Set direction and provide oversight, coaching, management, and leadership for the team. When needed, be able to step in and resolve issues.
  • Engage directly with Customers on the product features and communicate the new features and benefits.
  • Handle escalations, coordinate with Engineering, Sales when needed for resolutions.
  • Staffing availability and forecasting
  • Analyse the product data, come up with trends and forecasts. Knowledge Management
  • 5-10 years of management experience in technology-related roles, preferably SaaS or cloud environments, hands-on experience in leading and managing product support services teams.
  • Must have worked in Product Technical support resolving issues, handling Customer Communication calls, tickets, escalation meetings.
  • Must possess strong people skills and professionalism Must have a robust customer-focused attitude with the ability to listen, understand and respond quickly to customers

Education: B.Tech, MBA or any equivalent degree
Experience Required :

Fresher

Vacancy :

2 - 4 Hires

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