Technical Support Lead Job in Shipconsole
Technical Support Lead
Shipconsole
4+ weeks ago
- Hyderabad, Telangana
- Not Disclosed
- Full-time
Job Summary
Location: Hyderabad
The job description is detailed below.
- Responsible for building a World-Class Technical Support Team that has an obsession with Customer success.
- Set direction and provide oversight, coaching, management, and leadership for the team. When needed, be able to step in and resolve issues.
- Engage directly with Customers on the product features and communicate the new features and benefits.
- Handle escalations, coordinate with Engineering, Sales when needed for resolutions.
- Staffing availability and forecasting
- Analyse the product data, come up with trends and forecasts. Knowledge Management
- 5-10 years of management experience in technology-related roles, preferably SaaS or cloud environments, hands-on experience in leading and managing product support services teams.
- Must have worked in Product Technical support resolving issues, handling Customer Communication calls, tickets, escalation meetings.
- Must possess strong people skills and professionalism Must have a robust customer-focused attitude with the ability to listen, understand and respond quickly to customers
Education: B.Tech, MBA or any equivalent degree
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