Senior Technical Support Engineer Job in Jobs Unlimited

To be successful in this role you need to:

BS in Computer Science, Computer Information Systems with 2-4 years experience

Basic programming experience or knowledge of programming languages/technologies

Basic analytical and troubleshooting skills specific to software related issues

Excellent communication skills including customer service skills

Ability to multitask in a fast paced environment and maintain attention to details

Knowledge/experience with Windows, UNIX and Linux

Knowledge/experience working with databases ,OpenEdge will be preferred

Be willing to learn new technologies and eager to constantly improve your technical skills

Be a great listener, have the ability to dig deep into an issue and have the skills to effectively troubleshoot and communicate with customers and colleagues

What you will be doing most of the time:

Take ownership and manages customer cases and customer expectations effectively and professionally

Communicate clearly and precisely with customers to determine expectations for resolutions and provides workarounds to product defects

Conduct research and troubleshoot using a variety of resources, including documentation, Knowledge Base, bug database, source code, and interact with the world wide technical and field teams via Community forums

Run customer test cases when available, and develop test cases and examples as required

Work with client development projects to examine their problems and propose an appropriate solution - could be the case you come out with an extremely innovative solution which turns into a product/ feature implementation

Liaise our customers with the product team - communicate bug reports and feature requests

Come up with ideas for technical content demos, blog posts, or anything that might be helpful for both current and potential customers

Work Timings: 5 AM - 2 PM (IST)

The Product:-

Progress OpenEdge platform offers a complete, out-of-the-box solution for developing, integrating, and managing business applications offered as a service or on-premise. It is an integrated development environment that helps build high-performance multi-platform systems.

If you are looking for:

A chance to join a team and a company globally recognized for its cutting edge products

A constant stream of exciting challenges and a broad range of resources to solve them

Informal, friendly and knowledge-sharing environment with open communication and smart people around you

An opportunity for professional and personal growth enhanced through a large library, development programs, trainings and regular performance assessment

RoleTechnical Support Engineer

Industry TypeIT Services & Consulting

Functional AreaIT Software - Application Programming, Maintenance

Employment TypeFull Time, Permanent

Role CategoryAdmin/Maintenance/Security/Datawarehousing

Education

UG :Any Graduate

PG :Post Graduation Not Required