BriefCase
BriefCase

Associate Technical Support Engineer( L1) - Smb Job in Cgs

Associate Technical Support Engineer( L1) - Smb

Cgs 4+ weeks ago
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Job Summary

Description

  • Knowledge of OS (XP, Win 8, Win 10) & Standard Application - Installation, configuration & Troubleshooting.
  • Experience onhardwaretroubleshooting, installation, configuration.
  • In depth knowledge of desktop operating systems and Microsoft office products(MS office 2007, 2010, 2013).
  • Knowledge of Installation and troubleshooting Network Printers ,scanners, Antivirus and VPN clients.
  • Basic Networking knowledge (connecting switches / routers, Access points and should be able to help network team while configuring them).
  • SLA Management & Good knowledge of IP addressing.
  • Address user tickets regardinghardware, software and networking.
  • Maintaincomputerperipheral devices and all inventory.
  • Knowledge of Patches installation - User End (from SCCM / WSUS Server).
  • Good knowledge of Domain environment - AD (User creation & policies).
  • Knowledge in DNS & DHCP (IP Scope) & Remote-control tools, End user interaction.
  • Knowledge of type of Data backup & applications. Desktop, Laptop & server issues.
  • Network Protocols (TCP/IP, http, UDP, etc....)

Roles & Responsibilities:

1) Assist & respond to technical and customer queries.

2) Ensure all contacts are documented using the tracking tool.

3) Ensure customers are satisfied with services offered.

Experience Required :

Fresher

Vacancy :

2 - 4 Hires

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