Customer Value Center Manager - Pune, India Job in Sandvik

Key performance areas

• To implement and drive within the relevant sites the Value Centers way of working and strategy to differentiate the Sandvik Coromant Brand, maintaining and strengthening a proper alignment with overall Sandvik Coromant strategy by collaborating in a collaborative and constructive relationship with Sales Support Center and local frontline sales.
• To coordinate and lead the daily operations and tasks of all functions within Value Centers sites, to secure timely and effective solutions on top of proactive services to customers and frontline sales.
• To lead and manage all the people related administration within the team and ensure continuous improvement with making best use of resources, technology / e-commerce and improving the overall Customer Experience in a pro-active way.

Main Responsibility

• Coordinate and lead operations and activities within the Value Centers sites under responsibility.
• Responsible and accountable for all Value Centers activities including promoting our total offer, ensuring the implementation and execution of the development strategy of key Customers in conjunction with Account Manager, Regional Managers and Strategic Relations
• Secure and monitor efficiency and effectiveness of all functions and different sites to continuously finetune all the activities and processes. To seek synergies with the Sales Support Center. Contributing to review relevant tasks and sizing of each function to align expected results
• Change management and organizational development to build solid interconnections between all the stakeholders
• Stimulate and build a common culture of Premium Customer Experience within the Value Center sites
• Develop team and manage people related administration in line with strategy and company guidelines
• stimulate and encourage an environment in which continuous improvement, customer experience and innovation are seeked and nurtured
• Ensure each function makes full efficient use of standard IT and global platforms for quotations, orders, quality and services which includes EBP, CRM, TIBP, B2B, mobility etc to serve customers
• Drive, communicate and follow up on local KPI s aligned with Value Center objectives and Global Operations target
• Participate and attend Sales Meetings when required
• Annually manage the Performance Development Review (PDR) process for direct reports (manage high / low performers, succession planning for key positions)
• Establish STI/APP targets for all direct reports (in line with Operations guidelines)
• Proactively drive a Sandvik Safety First culture in all business dealings
• Proactively drive and apply Sandvik core values in all business and personal dealings

Other important responsibilities

• Any activity has to be carried out according to the requirements of Quality Management System and Sales & Marketing Playbook.

This position will report to the Customer Value Manager - Europe. The location for this position is at our office in Pune, India .

Your background profile and experience

• Great understanding of customer needs
• Solid skills and understanding of business processes, quality, logistics, specials tools and IT.
• Ability to work in a Matrix organization set up
• Ability to motivate team of people to deliver results and build team together.
• Ability to lead a team with leadership traits in accordance to Sandvik Leadership Model
• Operative management skills
• Be analytical and a capable problem solver
• Be persuasive and have good interpersonal skills
• Be a self-starter, adaptable to change with a positive mindset and solution orientated
• Be able to achieve set targets and goals by influencing others
• Demonstrate strong planning, organizing and communication skills
• Proven capabilities in operation and process continuous improvement and innovation
• Sound knowledge of Microsoft Office programs and mainstream applications and systems
• General knowledge and understanding of IT as a whole and use of IT within business
• Excellent written and verbal communication skills
• Capable of working in a demanding environment (high stress tolerance)
• Fluent English knowledge
• Have at least two years experience of managing operations teams within a customer facing environment at a Sales Unit
• Good knowledge and understanding of ISO 9001, ISO14001
• Have strong interpersonal skills and the ability to create strong working relationships with internal and external staff
• Have a strong track record in continuous improvement and adapting to changes
• Good knowledge in Microsoft Office programs like Word, Excel, Notes and PowerPoint
• Preferable bachelor s in engineering degree or relevant qualifications.

Your personality inspires us!

With strong integrity and a great ability to lead others, you are both capable and genuinely interested in managing and motivating teams and individuals in a virtual, cross-functional and global organization. You easily create an open and trusting environment, where commitment, collaboration and results are key drivers. Being a natural communicator with sincere customer focus, you interact successfully with all our stakeholders, and you embrace any opportunity to represent our business and shape a profitable marketing position. On top of this, you bring a structured and holistic approach as you work to execute strategies and meet our objectives.

At Sandvik Coromant, we believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and our customers, and we are looking forward to meeting you.

Application

Send your application no later than Saturday, April 03, 2021. Read more about Sandvik and apply at www.sandvik.com/career, Job ID: R0026292

Contact information
For further information about this position, please contact:
Anupama Sinha, HR Professional, +91 9607824706

We have already decided on what advertising channels and marketing campaigns we wish to use, and we respectfully decline any further contact with marketing or recruitment agencies.

Sandvik Coromant is a part of global industrial engineering group Sandvik and is at the forefront of developing manufacturing tools and machining solutions, with knowledge that drives the industry standards and innovations demanded by the metalworking industry now and in the next industrial era. Collaborations with educational institutions, extensive investment in research and development and strong partnerships with customers support the development of advanced machining technologies and systems that will change, lead and drive the future of manufacturing. Sandvik Coromant owns over 3100 patents worldwide, employs over 8,000 staff, and is represented in 130 countries.