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BriefCase

Analyst - Customer Value Management Job in Appzen

Analyst - Customer Value Management

Appzen 2 weeks ago
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Job Summary Responsibilities: Manage 15-20 customers collaborating with a team of dedicated Customer Success Managers and L1 support managers Be the POC for customer stakeholders based out of India Ensure governance /compliance for Steady-State Accounts transition, including systematic Knowledge Transfer from Implementation teams, Regular cadences with Customer Teams, flag Issues and concerns ahead of time / avoiding Customer escalations Proactive monitoring & reporting of Operational Health Metrics (Adoption, SLA reports, CSI) to internal and external stakeholders to help identify and mitigate risks Driving/Coordinating RCAs & High severity issues with close collaboration PMG, Engineering and Global support organization Driving release walk through and auditors training. Enabling customer community to get certified on AppZen Spend to Pay platform Must-Have: Humble and Friendly personality with an open and honest communication style 4-6 years of experience in enterprise SaaS/software implementations, account management or other relevant business consulting Strong project management skills Exceptional customer presence and presentation skills; comfortable conversing with C-level executives Logical and good understanding of the Accounts payable and T&E process Ability to liaise with multiple internal cross-functional teams
Qualification :
4-6 years of experience in enterprise SaaS/software implementations, account management or other relevant business consulting
Experience Required :

4 to 6 Years

Vacancy :

2 - 4 Hires

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