BriefCase
BriefCase

Quality Analyst Job in Regalix Inc

Quality Analyst

Regalix Inc 4+ weeks ago
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Job Summary Job Description

Shift: North America (Night Shift)

Process Type: Voice & Non-voice

Domain: Digital Ad Sales, Customer Success& Ad Operations

Responsibilities:

  • Listen to and audit calls of sales and support reps in the ad sales domain.
  • Be familiar with the different QC Tools, best practices, and procedures.
  • Monitor and device plans to improve CSAT and NPS.
  • Ability to use logic and reasoning to identify the strengths and weaknesses of call-taking reps.
  • Develop and execute test plans to ensure that all objectives are met.
  • Implement and monitor test scripts to assess functionality, reliability, performance, and quality of the service or product.
  • Identify and remedy defects within the production process.
  • Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved.
  • Compile and analyze statistical data.
  • Ensure that user expectations are met during the testing process.
  • Draft quality assurance policies and procedures.
  • Investigate customer complaints and product issues.
  • Ensure ongoing compliance with quality and industry regulatory requirements.

Quality Analyst Requirements:

  • Minimum 2 Years of extensive experience in qualityinspection, auditing, and testing.
  • Excellent communication skills, both written and verbal.
  • Strong computer skills and knowledge of QA databases and applications.
  • Strong analytical and problem-solving skills.
  • Meticulous attention to detail.
  • Any experience with working in the Ad Sales and Ad Operationsdomain is an advantage

Mandatory Skills

Analytical mindset, communication, verbal communication, non-verbal communication, QC Tools proficiency


Qualification :
Bachelor's Degree
Experience Required :

2 to 6 Years

Vacancy :

2 - 4 Hires

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