Quality Analyst Job in Simply Vyapar Apps Pvt. Ltd
Quality Analyst
Simply Vyapar Apps Pvt. Ltd
4+ weeks ago
- Bengaluru, Bangalore Urban, Karnataka
- Not Disclosed
- Full-time
Job Summary
Quality Analyst
The primary task of the quality analyst is call monitoring and providing actionable insight. Through call
monitoring, a QA analyst will gather information to help improve agent performance and overall team
performance.
Roles & Responsibilities
- Conduct regular Call audits for the Agents.
- Create quality measurements to track improvement in Agents.
- Execute quality improvement testing and activities via call audit.
- Adhere to support quality and standards.
- Ensure Services meet customer expectations and demand
- Reports creation and documenting agent s performance.
- Work closely with the team to improve in calling standards.
Qualities Required for the role
- Team player with the ability to work with minimal supervision
- Good Problem Solving Skills
- Good Listening and Observation skills
- Communication
- Patience/ Soft Skills
- Diligence
- Email and Call etiquette
Experience Required :
1 to 3 Year
Vacancy :
2 - 4 Hires
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