Quality Analyst Job in Slice
Quality Analyst
Slice
2 weeks ago
- Bengaluru, Bangalore Urban, Karnataka
- Not Disclosed
- Full-time
Job Summary
Company Description slice is India's best credit card challenger to pay bills, manage expenses and unlock rewards. Our members love us and swear by us. We're reinventing how traditional credit cards work by offering a simple and transparent app to help our members transact easily. Job Description Minimum one year of experience as a caller Minimum one year of experience as a Quality Analyst Required to have strong knowledge on - Call calibration Quality parameters ZTP (zero tolerance policy) and red alert Preparing reports (Daily, weekly & monthly) One to one feed back Desirable knowledge on - Steps while auditing calls Root call analysis First call resolution - FCR Sandwich feedback Floor briefing and call play session Sharing observations Minimum 4 languages need to be known Qualifications Candidates opting for this role in Operations requires at least a bachelor s degree in any field. Additional Information Competitive salaries Learning and upskilling opportunities An extensive medical insurance that looks out for our employees
Experience Required :
Fresher
Vacancy :
2 - 4 Hires
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