Head Quality - Shared Service / Bpo/ Kpo - Mumbai Job in Quotient Consultancy
Head Quality - Shared Service / Bpo/ Kpo - Mumbai
- Mumbai, Maharashtra
- Not Disclosed
- Full-time
- Permanent
Quality Head Position.
Opening for a Leading Shared Service - KPO / BPO
Kindly Share resume asap
Contact Person : Divya - qcprofile@gmail.com
CTC : Range - 25 to 30 lkhs
Enact quality assurance procedures for multiple functions in conjunction with operating Leads Set up and maintain controls and documentation procedures Measure performance and identify any areas of weakness, recommending and implementing improvements Train and manage a team of quality Assurance Specialists
Provides quality reports and results at an individual, team, and department level Regularly review standards and policies Drive Quality awareness culture across processes Identify and train Quality Resources within respective Processes Identify improvement opportunities / projects based on audit reports, client feedback NPS or emails Identify, Recommend and Drive automation initiatives or tool implementation with quantifiable Cost-Benefit analysis Support Country MD in cross functional, cross country process standardization and
improvements. Attributes/
Technical Skills/ Experience Ability to incorporate quality assurance metrices in processes.
Exposure to diverse/multi-culture work environments Knowledge of accounting functions, payroll, and fund services in Global space preferred. Education/ Memberships .
Graduate/Post Graduate with 10-12 Years
Age : Not more than 45
Desired Candidate Profile
Perks and Benefits
10 to 20 Years
2 - 4 Hires
