Lead-service Quality Job in Idfc First Bank
Lead-service Quality
Idfc First Bank
4+ weeks ago
- Mumbai, Maharashtra
- Not Disclosed
- Full-time
- Permanent
Job Summary
The role entails maintaining high quality service standards at bank and branch premises. The role bearer would also be responsible to ensure service standards in employee behaviour, etiquettes and implementation of code of conduct. This role closely collaborates with Retail Managers and ESG to ensure service standards maintaining hygiene factors for customer satisfaction.
Roles & Responsibilities:
Understanding customer needs and requirements to develop effective quality control processes- Devising and reviewing specifications for products or processes- Setting requirements for achieving standards of excellence in behaviour and code of conduct and monitoring their compliance- Plan, direct or coordinate quality assurance programs and formulate quality control policies improving the bank's efficiency and profitability by leveraging cost reductions.- Collaborate with internal stakeholders to achieve the desired business objectives whilst ensuring maximum efficiency in internal processes- Track latest advances in customer satisfaction analysis
Description
Job RequirementThe role entails maintaining high quality service standards at bank and branch premises. The role bearer would also be responsible to ensure service standards in employee behaviour, etiquettes and implementation of code of conduct. This role closely collaborates with Retail Managers and ESG to ensure service standards maintaining hygiene factors for customer satisfaction.
Roles & Responsibilities:
Understanding customer needs and requirements to develop effective quality control processes- Devising and reviewing specifications for products or processes- Setting requirements for achieving standards of excellence in behaviour and code of conduct and monitoring their compliance- Plan, direct or coordinate quality assurance programs and formulate quality control policies improving the bank's efficiency and profitability by leveraging cost reductions.- Collaborate with internal stakeholders to achieve the desired business objectives whilst ensuring maximum efficiency in internal processes- Track latest advances in customer satisfaction analysis
Experience Required :
Fresher
Vacancy :
2 - 4 Hires
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