Account Management Associate Job in Prione Business Services Private Limited

CURRENT OPENINGS

Account Management Associate

Prione Business Services Pvt. Ltd. ("Prione") is a joint venture between Catamaran Ventures and Amazon. Prione was established in June 2014 to initiate and enable Small and Medium businesses (SMBs) to be successful in the e-commerce space. Prione has a strength of 500+ feet on the street team with a reach in 150+ cities in India. Prione's vision is to enable Indian SMBs and make them successful in the fast-growing digital economy by creation and upliftment of SMB capabilities. We offer services that enable SMBs to develop their business profitably using the power of the internet to reach their customers and to succeed in todays digital economy.

Are you customer obsessed, flexible, smart and analytical, strategic yet execution focused, hungry and passionate about e-commerce, experienced, and entrepreneurial leader with a strong work ethic? If yes, this opportunity will appeal to you.

To be successful in this role you will have superior customer interfacing skills and demonstrate ownership, analytical ability and an eye for detail. Operating in a fast-moving and sometimes ambiguous environment you will work autonomously taking full control and responsibility for achieving business objectives. This role provides opportunities to develop original ideas, approaches, and solutions in a competitive and ever changing business climate.

Role and Responsibilities:

Your success will be measured by the performance of your sellers and impact of sellers on creating a great customer experience for buying consumers. The ideal candidate will possess a demonstrated ability to think strategically about business, product, and ecommerce challenges, with the ability to build and convey compelling value propositions to sellers of particularly small sizes. Key responsibilities include -

• Managing the seller relationship by championing the sellers needs at Amazon. Build strong communication channels with the seller, set proper expectations, provide clear status communications, and manage towards a growth plan.
• Managing and driving the growth of the sellers business: Build and execute on a account plan that delivers on key business opportunities for the seller and Amazon.
• Work with sellers to improve operational aspects of their business in providing a great consumer experience.
• Analyzing the business: Conduct deep dive analysis and provide routine reporting on the sellers current business and future opportunities. Publish recommendations and action plans based on data.
• Providing thought leadership around planning, roadmaps and execution

Prior Experience and skills:

• Experience in a highly analytical, results-oriented environment with external customer interaction.
• Proven analytical skills and demonstrated ability to manage the business by the numbers. Must be metrics-driven.
• Excellent written and oral communication and presentation skills and the ability to express thoughts logically and succinctly. Demonstrated active listening skills, highly consultative and solutions-oriented.
• 1-4 years of experience in account management/sales desired
• Deep understanding of and passion for e-commerce desired
• Experience with e-commerce, retail, advertising, or media would be an advantage
• Deep understanding of the retail and wholesale landscape in India with prior interactions with sellers and distributors is desirable.
• Experience selling nascent (embryonic/start-up) products/services into new markets is desired.
• Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast-paced environment.

Personal attributes and competencies:

• Demonstrated intense customer focus.
• Demonstrated highest level of integrity, intellectual honesty, and strong work ethic.
• Sharp, analytical, and thoughtful. Has sound judgment and ability to be right a lot. Thoroughly thinks through problems to come up with solutions. Applies fair and consistent criteria. Gathers the right input/data. Uses intuition. Is decisive. Makes good decisions when analysis of data is not sufficient to reach a conclusion.
• Proven ability to successfully thrive in an ambiguous environment and changing market conditions.
• Simplifier but at the same time things big, takes smart risks, is innovative and can think out of the box. Develops original ideas, approaches, and solutions to typical, unusual, or difficult situations or problems.
• Takes initiative. Doesn't wait to be asked. Plans efficiently while avoiding analysis paralysis.
• Consistent effort, intense commitment, and willingness to go above and beyond when needed.
• Strong team player, acts like an owner, and ultimately focused on delivering results with high standards.