Community Associate, Core Support Job in Poshmark

The ideal Community Associate... Understands empathy is the key to helping others Exercises strong problem-solving skills Showcases endless patience and contagious positive energy Responsibilities: Engage with Poshmark India users via email, messenger, and/or social support Respond to users in a timely, friendly, and professional manner Demonstrate empathy through thoughtful and prompt resolutions for the Community Research, troubleshoot, and recommend solutions for open orders and account related issues Gather feedback and suggestions from the Community Strive to exceed volume and CSAT (customer satisfaction) goals Help with side projects and administrative work as needed 6-Month Accomplishments: Independently handle cases with efficiency and accuracy Provide resolutions based on guidelines and policies Meet daily case goals on a consistent basis 12+ Month Accomplishments Navigate cases with ease Begin providing mentorship and guidance to new team members and peers Begin contributing to team projects Requirements: Bachelor s degree or equivalent experience; new college graduates are encouraged to apply Enthusiastic about community, customer service, and spreading love and kindness Endless patience and a positive attitude with the ability to turn a negative into a positive Competitive by nature; thrives off the success of a team Believes that helping users is crucial to the growth and success of the company Strong computer and typing skills Exceptional written communication skills with keen attention to detail